FAQ

How does Coronavirus (CoVid-19) affect your stay?

Ketchup’s Bank Glamping is a couples only Eco-Retreat, situated 1000 feet above sea level on 100 acres of native Australian bush land. For the latest news on how the Coronavirus is affecting us, please read our news article under the ‘About’ tab. 

What is the difference between the Knapps Luxury Eco-tent and Ironbark?

Both Eco-tents are exactly the same, however, the Knapps Eco-tent has a clearer mountain view whilst Ironbark is situated more amongst the Eucalyptus trees with a larger alfresco area. Choose to wake up with breathtaking mountain views or shrouded in our protected native forest.

Do you offer gift vouchers?

Yes of course! Gift vouchers are valid for 3 years from the date of purchase and can include accommodation and hampers as a package or dollar value ammount. Send us an email to info@ketchupsbankglamping.com.au and we will help you put together your special gift.

What time is check-in and check-out?

Check-in time is from 2pm, however, please contact us to see if early check in is available.

Check-out time from your Eco-tent is 10am. Late check outs may be available.  Please discuss with your hosts the night before departure.

Are pets allowed?

Sorry, no pets are allowed.  Our wallabies and many other native animals and birds are not comfortable with unfamiliar domestic pets.

Is Ketchup’s Bank Glamping suitable for families?

Each Eco-tent is designed for a couple sharing with a very comfortable plush pillow top queen ensemble. A maximum of 2 adults is permitted per tent.  Ketchup’s Bank is not suitable for children or babies.

Can we have a campfire when ever we like?

Wood is provided for you to light a campfire at your convenience in your designated fire place.  In the rare event that a total fire ban is inplace for the region, for your safety, no open fires will be permitted.

Is there a restaurant at Ketchup's Bank Glamping?

Food hampers are available as an option at Ketchup’s Bank Glamping. Each Eco-tent has a four burner BBQ with a side burner for you to cook up a storm with your own food or one of our gourmet bbq hampers also available as an option.  You might also like to try some good old fashioned Australian campfire cooking on your very own campfire – we supply a cast iron camp oven so bring along the ingredients for a slow cook casserole or other camp oven favourites like damper and baked potatoes.

Are there barbecue facilities?

All Eco-tents have a private outdoor kitchen/dining area complete with BBQ’s and campfire.

Is smoking allowed?

Smoking is permitted in your campfire area provided there are no total fire bans in place, ashtrays are provided. No smoking is permitted anywhere else on the property including inside your Eco-tent or on the balcony.

How far away are the national parks?

There are many parks in the Scenic Rim and surrounding areas.  Some are 15 minutes away others are around 45 minutes drive.  Ketchup’s Bank Glamping has 100acres of natural bushland filled with rare and uncommon native flora and fauna and is well worth investigating.  Make sure you bring a good pair of hiking boots.

Do you accept credit cards?

Payments can be made securely online at the time of booking using credit card or direct transfer or at reception (for last minute bookings) by cash, debit or credit.  We accept most major cards.

Is it possible to connect to the internet in my Eco-tent?

Free Wifi is provided to you upon check in and is limited to 2 GB per stay. This should be sufficient to look up some of the major attractions around the Scenic Rim and share your experiences with friends and family on social media.

Does each Eco-tent have a telephone or mobile phone reception?

 Mobile phone reception is variable and subject to your phone type and service provider. Most people achieve some form of reception at the tents if they are with country service providers e.g. Telstra.  Better reception is achieved in the higher areas of the property.  If you need to make an urgent call please talk with your hosts.

Is there a CD player or Bluetooth speaker in the Eco-tent?

 Yes, each Eco-tent has an LED flat screen TV/DVD player which can also play CDs. There is also a Bluetooth music player if you have music stored on your smart phone.

Are there TVs and DVD players in the Eco-tents?

Due to our location in the valley there is no TV reception, but each Eco-tent has an LED flat screen TV/DVD player and a selection of DVDs for you to watch, or you can bring your favourites from home.

Do you supply a variety of bedding and pillows in the Eco-tent?

Our sheets are extra long thread quality cotton. We also supply warm wool filled doona’s and 100% wool blankets. There are several pillows per bed to ensure you have a variety of pillow types for your comfort.

Are there private garden areas?

Ketchup’s Bank Glamping is set on 100 acres of natural eucalypt forest, all Eco-tents are designed to incorporate individual lawn areas allowing you to enjoy the natural bushland and wallabies which may happen to graze in grass areas outside your tents.

Do the Eco-tents have a balcony?

 Eco-tents are set on raised decks with balconies and wonderful views. There is also a private alfresco dining area adjoining each Eco-tent with BBQ facilities, stainless-steel sink, table setting and campfire area.

Is breakfast included in the price and what type of breakfast is served?

Breakfast hampers are available as an option and can be ordered with at least 24 hours notice.

Do you cater for vegetarians or other special food needs?

Of course, please inform reception upon booking if you have special dietary requirements and we will adjust the hampers to suit you.

Where can I find the most up to date news and information about Ketchup's Bank Glamping?

Follow us on Facebook or Instagram for updates and posts about what’s happening here and in the area. Our ‘News’ page on the website is also updated frequently which can be found here.